Cancellation

Cancellation before shipment (Only valid on orders placed & delivery in India):

If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes:

1. Via ‘My Orders’ section
   Go to your account > Click on ‘Orders’ > Go to the order you want to cancel and select ‘Order Details’ > Click on ‘Cancel Item’ > Select the item(s) in your order that you would like to cancel and provide the reason for cancellation and ‘Confirm’ > Once submitted, your item(s) will be cancelled and your refund will be processed.
2. Via Email or Call
   Send an email to our customer support team at [email protected] to cancel your order along with your order ID details. Or call us on 9004237420 (Monday – Saturday, 2PM to 8PM IST).

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

Note: Cash handling charges on Cash on Delivery will not be refunded.

What if I used discount coupons during time of payment and I have to cancel my order?

Discount coupons are intended for one-time use only and shall be treated as used even if you cancel the order.

Returns, Replacements and Refunds

How do I return an item purchased on Noseunbox?

Noseunbox offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 2 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

• Step 1: Follow one of the following steps:
  1. Via Email
     Share an email to our Customer support team at [email protected] within 2 business days of receiving the order.
• Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging.

Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Used products will not be accepted as returns.]

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging.
• Serial Number is tampered with.
• Product is used or altered
• If request is initiated after 7 business days of order delivery

Categories not eligible for Return:

• Customized Products (e.g.: stock clearance etc.) cannot be returned since they are available during select promotions and ordered on demand

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:

• Step 1: Follow one of the following steps:
  1. Via Email
     Share an email to our Customer support team at [email protected] within 7 business days of receiving the order.
• Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

Note: Cash handling charges on Cash on Delivery will not be refunded.

Under what circumstances we offer returns and refunds?

Incorrect items received: It is our duty to deliver the right products to our valuable customers. Before dispatching, we try many level checks just to make sure that the parcel has the same product that you have ordered.

On receiving incorrect products, we will get the parcel picked from your order address and ship the right product to your doorstep soonest. We are always there for any exchange/refund/return for all the genuine reasons.

Timeframe in which we accept returns?
We accept returns within 24 hours of product(s) receipt by customer.

When and how customers can expect a refund?

1. The coupons/gift vouchers worth the product cost + shipping charges (if any) are issued to the customer if agreed by customer with mutual understanding in either case i.e. prepaid orders as well as cash on delivery (COD) orders.
2. If the payment is made in cash, a refund is done in the form of coupon codes or NEFT by requesting customer’s bank account details refund reflecting in customer’s account may take up to 72 working hours.
3. If the payment is made via net banking/debit/credit card and customer insist refund, the amount is credited back to the same account from which the transaction has been made and it takes up to 5 working days after initiating the refund process (third party payment gateway terms and conditions)
4. Refund will made only on receipt of the product back and proper check which may take up to 24 hours after receipt of product.

Other reasons for return or cancellation will be handled according to the case.

What is not eligible for return or replacement?

1. Damages done due to product misuse
2. Incidental damage due to product malfunctioning
3. Consumable products that are used or installed
4. Tampered items with missing serial or UPC numbers
5. Any defect or malfunctioning that does not fall under the manufacturer’s warranty
6. Product returned with no original accessories and packaging that covers the manufacturer’s packaging, the box and other items delivered with the product(s)
7. The perfume box is opened or cellophane is removed.
8. We strictly do not take the perfumes back if customer has used the product.
9. Perfume cannot be returned on the basis of taste, for e.g. there are thousands of perfumes and every perfume has its own set of buyers/demand, we are not offering try and buy, if you do not like the perfume fragrance we are sorry we cannot help you.
10. If customer is requested to ship/courier the product he/she will be paid/coupon issued worth up to Rs. 100 the receipt of shipment with amount mentioning will be required.